An update from the Detego team on our commitments to safetey and continued service throughout the Covid-19 pandemic.
Sunday 15th March 2020
Dear colleagues and customers,
First and foremost, we hope this finds you well. The escalation of the COVID-19 global pandemic is concerning to us all, and our thoughts are with everyone who has been affected by this situation. It is a reminder that we have more than just a business relationship with our customers – we are indeed a shared community and a part of the same eco-system. At Detego we are doing all we can to support our customers and keep all of our people and their families safe from harm.
We have been monitoring this rapidly evolving situation closely, and we are in constant dialogue about how best to balance the safety and health of our employees/consultants while maintaining the continuity and quality of ongoing operation, service delivery and support that we are entrusted by our customers.
We are fully equipped to provide uninterrupted service to all our customers in a remote working and operating environment. With that in mind, we would like to share with you some measures that we have taken that will ensure that we maintain the levels of service and responsiveness our customers expect from Detego, with the need to adapt to the circumstances in which we now find ourselves.
Following the guidance of various international and domestic public health bodies, we have instituted a number of measures to help minimize risks to our personnel and customers, including the enforced delay or cancellation of a range of trade events.
Various precautionary measures for our own staff now include:
- A restriction on non-essential business travel
- Shifting in-office arrangements to comply with recommended social distancing
- Increased frequency and scope of office cleaning
- Enhanced healthcare support for our employees
- Remote/ working from home policy including communication and productivity measurements
The company will continue to remain operational during this rapidly evolving situation and we are committed to providing ongoing excellent customer service.
We hope you stay healthy during the coming weeks. If you have any questions or concerns, please do not hesitate to contact us.
Nikolay Danilov Kim Berknov BrianRobertson